Voxai enables customer to become operational quickly through a Rapid Start Program. By leveraging their experience, knowledge of industry best practices and proprietary toolsets, Voxai can reduce implementation timelines significantly.
Let’s face it, a typical corporate team deploys a contact center solution only once every 5-7 years. It is a learning experience each time with mistakes and do-over’s just an accepted part of the process. But the time and cost associated with the learning can be significant. Contrast that with Voxai’s team which deploys dozens of contact center solutions each year. The vInteract team has accumulated the best in industry knowledge of what works and what doesn’t in literally hundreds of customer environments. Add the toolsets they leverage to minimize routine activities. They have:
- VM’s available and configured with practically no lead time.
- Standardized many of the lower level processes to build the infrastructure.
- Streamlined the core implementations of software and base applications.
- Leveraging hardened hardware and software architecture designs proven in some of NA’s largest call centers.
All of which translates to faster deployments—weeks rather than months with less errors. And that adds up to lower deployment costs.
With the core infrastructure functioning in just weeks. Voxai goes to work with your business users to ensure applications either migrate or are built to exact specifications. Again, Voxai’s knowledge of best industry practices can help your business user’s fully leverage Genesys solutions. Voxai knowledge and experience with Genesys and Oracle solutions allows us to help your team build the end-to-end customer experience critical to your success. In addition to the usual design and development steps, Voxai deployments include all the typical delivery steps:
- Comprehensive Solution Testing
- Load testing
- Training and Go-Live Monitoring
Leveraging Voxai’s experience and skills will result in overall lower solution delivery costs as well as the ability to meet aggressive customer timelines.
Contact your Voxai Sales Rep or firstname.lastname@example.org to obtain more information about leveraging our skills and experience to operationalize your contact center quickly.