vInteract is a private cloud which incorporates the Genesys Contact Center suite. A Private Cloud offering has 3 primary benefits:
Dedicated Security-No shared resources or network is utilized. Every customer has dedicated network and security appliances (firewalls) to ensure customer and business data can meet HIPPA and PCI compliance requirements. No one accesses data except you.
Dedicated & Cost Effective Compute-Dedicated resources ensure that QOS and network performance don’t impact your customer’s experience with agents or self-service applications. Dedicated compute also ensures your company has full administrative access—critical —critical in the dynamic environment of contact centers.
Availability-Private cloud translates to high availability through Tier 3 facilities (surpassing what many customers can provide themselves) and rigorous monitoring and management of processes by resources who are highly skilled in network, security or database. Cloud components are dedicated to a single customer –not shared among many customers as found in a public or multi-tenant setting ensuring the highest availability. If your contact centers are your company’s lifeline to customers—availability and private cloud is the answer.