vInteract Translates to both Freedom and Control
With vInteract you can enjoy freedom from the headaches of maintaining a complex but critical platform and still maintain control over your business applications. Sounds like a dream? Companies who use vInteract are freed from the day to day hassles of maintaining the complex but critical platform. And, since vInteract is a private cloud solution, there is no shared infrastructure so go ahead and enjoy as much or as little control over your business applications as you want.
The most significant value of vInteract is not the software platform, or monitoring tools, or our Network Operating Centers (though all of those are significant), it is our team of certified professionals who have well over 25 years of experience managing contact centers.
With vInteract you gain freedom and a partner team that:
• Constantly monitor systems utilizing the latest tools (Oracle and Cyara) to spot problems quickly and resolve them before you or your customers notice them
• Ensures your contact centers meet the most stringent metrics or SLA’s.
• Ensure all software is patched, upgraded and operating at peak performance
• Provides performance analysis and reporting
• Performs periodic disaster recovery and continuity testing
Voxai is also a business partner who can provide:
• Custom development
• Strategic Customer Experience Consulting including Technology Roadmaps
• Business process consulting
You also maintain Control
• Control over your business applications. Ability to make changes such as routing, messaging and agent attributes to meet the constantly changing intraday needs of your contact center
• Full Access to Genesys Toolsets