Welcome to vInteract
Voxai Solutions is proud to announce our Private Cloud Contact Center, vInteract, built for the Genesys Pure Engage Solution Suite. Below is a quick introduction to vInteract.
Considering a Move to the Cloud?
Chances are you are part of a growing number of companies actively considering moving your contact center to the cloud. A recent survey conducted by Rightscale found that over 95% of respondents were seriously considering moving some or all of their contact center applications and operations to the cloud. The lower cost and increased efficiencies of cloud compute along with the increased scale and benefits of virtualization has made the infrastructure costs more appealing. BUT the importance of security of customer and business data has also increased dramatically. With so many types of cloud offerings available—the question is not “should you move your contact center to the cloud” –but “what type of cloud should you move to?”
What Makes vInteract Different?
Genesys Pure Engage Support
In addition to providing all the benefits of a private cloud solution, vInteract supports the full Pure Engage suite. Customized and dedicated to helping your company achieve customer experience objectives, vInteract can mirror any solution architecture implemented in a premise environment.
Voxai has leveraged their years of experience with managing Genesys enterprise contact centers and developed proprietary processes to stand up customized contact centers in less than six months. Need it faster? Basic contact centers can be operational in 90 days.
Flexible Contract Terms
Voxai works with each company to construct the contract that makes the most sense for their business. Customers can capitalize licenses, utilize existing licenses or move completely to an OPEX model. Contract terms supported are one year and greater.
vInteract always includes the skills, expertise and best practices of a team who has been managing enterprise contact centers in a hosted model for over 12 years. Talk to us today about how we can manage the headaches around your contact center enabling you to focus on your core business.